FAQ's
Welcome to Anna Amber — your destination for premium lifestyle and home essentials.
Below are answers to our most commonly asked questions.
1. What products does Anna Amber offer?
Anna Amber offers a thoughtfully curated collection of rugs, holdall bags, and tote bags, designed to combine timeless style, lasting quality, and everyday functionality. We’re also working on introducing leather products soon, so stay tuned for new additions to our lifestyle range.
2. Do you ship across the United States?
Yes, we ship nationwide across all states, including Washington D.C. We use trusted carriers like UPS, USPS, and FedEx to ensure safe and timely delivery.
3. How long does shipping take?
Orders are typically processed within 2–3 business days. After dispatch, delivery usually takes 6–7 business days, depending on your location. You'll receive tracking information via email.
4. Is shipping free?
We offer free standard shipping on all orders.
5. Can I return a product if I change my mind?
Yes, we offer a 30-day return window on eligible items. Products must be unused, undamaged, and in their original packaging. Please review our Return Policy for full details.
6. How do I start a return or exchange?
You can start a return by contacting us at support@annaamber.com. Once approved, we’ll provide you with instructions and return label if applicable.
7. Are your products eco-friendly?
Many of our items are made using natural, recycled, or sustainable materials such as organic cotton, jute, and ethically sourced materials. Look for the Eco-Friendly badge on select products.
8. Do you offer gift packaging or gift cards?
Currently, we do not offer gift wrapping services or gift cards. However, you can request to include a personalized note in your order by contacting us before shipping.
9. How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can also check your order status at any time.
10. What payment methods do you accept?
We accept a variety of secure payment options, including:
- Discover
- Diners Club
- American Express
- MasterCard
- Visa
11. Is my information safe on Anna Amber?
Absolutely. Our website is SSL-secured, and all payment data is processed through PCI-compliant, encrypted payment gateways to ensure your safety.
12. Can I update or cancel my order after placing it?
If your order hasn’t been shipped yet, we can make changes or cancel it. Please contact us at support@annaamber.com as soon as possible.
13. Do you offer discounts or promotions?
Yes! Follow us on Instagram and Facebook to stay updated on exclusive offers, seasonal deals, and product launches.
For more information, please contact below
1761 7th St E, St Paul, MN 55106, USA
reach out at support@annaamber.com
Ph: +1 (651) 655 1107